Privacy Policy
Effective Date: 4th July 2026
Welcome to ResCue. Your privacy is important to us. This Privacy Policy explains how ResCue collects, uses, stores, and protects your information when you use our mobile application and website. By using ResCue, you agree to the practices described in this Privacy Policy.
1. Information We Collect
Depending on the features you use, ResCue may collect the following information:
Personal Information
Name, Email address, Phone number, Profile information (optional)
Rescue Information
When submitting rescue reports, adoption listings, or lost-and-found posts, you may provide: Animal photographs, Animal descriptions, Rescue details, Contact information, Location information
Device Information
Device type, Operating system, App version, Crash reports, Diagnostic information
2. Location Information
With your permission, ResCue may access your device's location to locate nearby veterinary clinics, display nearby shelters and rescue organisations, improve rescue response, and help identify the location of reported animals. Location services can be disabled at any time through your device settings.
3. Camera and Photo Access
ResCue requests permission to access your camera or photo library only when you choose to report an injured animal, upload lost-and-found listings, create adoption posts, or update rescue information. Photos are uploaded only after you choose to submit them.
4. How We Use Your Information
We use collected information to provide app functionality, display rescue reports, connect users with nearby resources, improve user experience, respond to support requests, maintain platform security, and improve future versions of the application.
5. Sharing Your Information
ResCue does not sell personal information. Information may be shared only with your permission, when necessary to facilitate rescue efforts, with organisations involved in assisting an animal, or if required by law. Public posts may be visible to other users.
6. Data Security
We implement reasonable administrative and technical measures to protect your information from unauthorized access, loss, misuse, or disclosure. However, no online service can guarantee absolute security.
7. Third-Party Services
ResCue may use trusted third-party services, including mapping services, authentication providers, cloud storage, and analytics services. These providers operate under their own privacy policies.
8. Your Rights
Depending on your location, you may have the right to access, correct, or delete your personal information, or withdraw consent. Requests may be submitted using our official contact channels.
9. Data Retention
We retain information only for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and improve the platform.
10. Changes to This Policy
This Privacy Policy may be updated periodically. Any significant changes will be communicated through the application or our official communication channels.